Withdrawal Rules

Withdrawal (Cash-Out) Rules
  1. Withdrawal requests are processed only on Mondays and Wednesdays. Please make sure your withdrawal request is made before 10am EST to be eligible for current period.
  2. Player may request one (1) withdrawal per seven day period. Minimum withdrawal request is USD $150. ALL withdrawal requests below USD $150 will be credit back to players account.
  3. Any winnings derived from the Free money, promotional Bonus Bucks or Free Cards are not eligible for withdrawal.
  4. Players must have a ‘Real Money’ account prior to requesting a withdrawal. Real Money account must be funded with at least USD $25 prior to requesting a withdrawal.
  5. Deposit plus Bonus awarded must be wagered four (4) times on Bingo games or TEN (10) times on Casino Games prior to requesting a withdrawal.
  6. Maximum monthly withdrawal limit on bingo game winnings is $5000 ($1250 per week). Maximum monthly withdrawal limit on casino game winnings is $1000 ($250 per week).
  7. All bonus amounts are for wagering purposes only. Upon member's FIRST withdrawal, any winnings derived from signup bonus will be deducted before withdrawal is paid.
  8. Redemption flow backs are not considered as new deposits and will not be eligible for bonus.
  9. Once a payout is requested, Player will forfeit all BBs left in their account up to the value of the remaining cash balance. Example: Player Nancy has $500 cash in account and $250 in BBs. Nancy withdraws $400 cash leaving $100 cash in account. Nancy's BBs will be reduced to 100.
  10. In order to ensure that withdrawal amount reaches the right person, all players making their first withdrawal request MUST send us a proof of ID and proof of residential address (phone bill or similar). These details MUST match the details listed in their account profile (name, address, phone number and email address). Use of invalid contact details may result in closure of account and all winnings will be forfeited. The documents can be sent by email to support@xoombingo.com or Faxed to 905 248 3409
  11. Management reserves the right to withhold payment of any winnings until the player agrees and provides our Promotions Department an interview related to their winnings for the newsletter and websites and further pending verification of the player's identity in which case we may request identification documents.
  12. Management reserves the right to deny a withdrawal request if a player has not funded his/her account within and prior to 30 days of any win (this includes any winnings derived from any complimentary and / or promotional bonuses, including Bonus Bucks and cash).
  13. As per industry standard, withdrawals of $1000 or greater may be subjected to a longer processing period and paid as scheduled by management, with a maximum total monthly withdrawal limit of $5000.
  14. We recommend that players visit the rules page on a regular basis. Management reserves the right to edit the site Rules without prior notice.
 
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